Returns and Refunds Policy
1. Order Cancellation
Once an order is placed on www,yathustales.com, it cannot be cancelled.
Please review your cart and shipping details carefully before confirming your order.
2. Complaints and Grievances
If you have any product-related or post-delivery complaints, you must notify us within 15 days of receiving your order.
Please share a package opening video as proof for us to take suitable action.
If your order arrives damaged, defective, or incorrect, please reach out to us immediately.
Contact Us
📩 Email: yathustales@gmail.com
📞 WhatsApp: +91 90471 57563
When contacting us, include:
- Order number
- Delivery confirmation message/screenshot
- Images or video showing the issue
3. Delivery Status
If you face any delivery-related issues, please notify us within 7 days of receiving your delivery confirmation message from our delivery partner.
We will investigate and take suitable action accordingly.
4. Refunds and Returns
- Only defective or damaged products are eligible for return within 4 working days from the date of delivery.
- In such cases, we will arrange for a replacement.
- If you prefer a refund, it will be processed via our payment partner within 15 working days.
📌 Note: Please share a package opening video and delivery confirmation message/image while requesting returns or refunds.
5. International Shipping
- International orders are typically delivered within 7–10 days.
- Shipping charges are calculated by weight (kg) and shown at checkout.
- Shipments may be subject to customs duty, import duty, VAT, or other government taxes in the destination country.
- These charges must be paid by the customer. We are not liable to pay them under any circumstances.
- The shipping charges displayed on the website do not include these taxes or duties.
- All international orders are final — no returns or replacements will be accepted. Please ensure you order the correct items.